Terms and Conditions

Payment condition

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify or cancel an order, we may attempt to notify you by contacting you at the email and / or billing address / telephone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.

You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can push to complete your transactions and contact you as necessary.

We accept payment by Visa and MasterCard, American Express, Paypal, Debit Card. If you choose to pay with a credit card, the money is immediately withdrawn from your card upon confirmation of payment.

Guarantee

Unforget has the duty to deliver a product in accordance with the contract. As a consumer, you also have the right to a quality product that is free from defects. In the event of the purchase of second-hand goods, the warranty does not apply to defects communicated by the seller and therefore known to the buyer.

We have made every effort to display as accurately as possible the colors of our products which appear on Unforgettable.eu. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be perfectly accurate.
As we only deal with vintage second-hand items the perception of condition may vary from time to time, we will discuss this, we can provide a specific condition report for each item displayed on our website.

The product should meet expectations under normal use. The law speaks of a product conforming to the delivery (Civil Code, art. 1649ter). This implies that the product must correspond to the description given by the seller in the advertisement, the user manual and the purchasing documents (for example on the order form).

As for normal expectations, it depends on the nature of the product (including whether it is new or used) and its normal duration of use. A washing machine can be expected to run for at least 5 years without noticeable problems. We use small electronic devices such as mobile phones, smartphones, laptops, tablets, etc. on a daily basis. Due to vulnerable electronic components and heavy use, the risk of a defect occurring is significantly higher for this product category than for normal household appliances. However, according to the legislator, here too we can count on a normal lifespan of at least 2 years.

Shipping

Shipping Information

We ship all over the world. We offer different shipping options to meet your needs. We ship all over the world with Fedex or DHL. Shipping costs are calculated prior the settlement of the deal with us. Shipping rates vary based upon shipment type, destination. We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used only as a reference, will commence from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes. In the event that you need to return an item we will not refund the shipping costs.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Tracking your OrderYou can check the current status of your shipment by using the provided tracking number. Taxes and Duties Product prices displayed are exclusive of all taxes and duties.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
As we are unable to advise the amount this may be, we invite our customers to verify local taxes and duties before confirming an order.
Just email any questions or request at hello@unforget.eu

Returns

Returns and Refunds
Returns Policy

We have made every effort to display as accurately as possible the colors of our products which appear on Unforgettable.eu. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be perfectly accurate.
As we only deal with vintage second-hand items the perception of condition may vary from time to time, we will discuss this, we can provide a specific condition report for each item displayed on our website.
If you receive an item that is not in perfect condition, please contact us immediately.
The right of withdrawal is 14 days and you will be refunded within one week of receipt of the returned item, however, items must be returned in their original packaging to ensure they are properly protected. during the transport. Boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
If for any reason you are not satisfied with your purchase, please contact us at hello@unforget.eu
We recommend that you insure return shipping as you are under an obligation to take reasonable care of the goods and will be responsible for any damage they suffer until we receive them at our warehouse.
We also recommend that you use a secure and traceable means to return your order to us and keep proof of shipment, in the event of a dispute.
Please note that you must cover the cost of return shipping, as our free collection service does not apply to orders canceled under the Distance Selling Regulation.
All items must be returned unused, in their original condition and from the country to which the order was delivered.
Simply send your questions or requests to hello@unforget.eu